Privacy Policy

1. Information We Collect

When you use Lane Roofing Connect, we may collect the following information:

• Account information: Your name and email address when you create an account.
• Service request details: The type of service you need, your address, city, zip code, and a description of your project or issue.
• Contact information: Your phone number, email, or other contact details you provide.
• Messages: Any messages you send to us through the website.
• Payment information: If you make a deposit payment, payment processing is handled securely by Stripe. We do not store your full credit card number.

2. How We Use Your Information

We use the information you provide to:

• Connect you with contractors: Your name, contact information, address, and project details will be shared with roofing contractors or snow plowing operators in our network so they can contact you about your service request.
• Communicate with you: To respond to your inquiries, provide updates on your service request, and send relevant information about your project.
• Improve our service: To understand how our website is used and make improvements.
• Process payments: To handle deposit payments securely through our payment processor.

3. Information Sharing

When you submit a service request, your contact information and project details will be shared with one or more roofing contractors or service providers in our network. This is the core purpose of our service — to connect you with qualified professionals who can help with your roofing or snow plowing needs.

We do not sell your personal information to third parties for marketing purposes. We may share information with:

• Roofing contractors and service providers in our network (to fulfill your service request)
• Payment processors (Stripe) to handle transactions securely
• As required by law or to protect our legal rights

4. Contractor Contact

By submitting a service request and providing your phone number or email, you consent to being contacted by contractors in our network regarding your service request. This may include phone calls, text messages, or emails. Contractors will only contact you about the service you requested.

5. Data Security

We take reasonable measures to protect your personal information. Our website uses encryption (HTTPS) for data transmission, and payment processing is handled by Stripe, which is PCI-DSS compliant. However, no method of transmission over the internet is 100% secure.

6. Cookies

We use cookies to maintain your login session and improve your experience on our website. These are essential cookies required for the website to function properly.

7. Your Rights

You may request to view, update, or delete your personal information at any time by contacting us. If you wish to stop receiving communications from contractors, please let us know and we will update your preferences.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date. We encourage you to review this policy periodically.

9. Contact

If you have questions about this Privacy Policy or how your information is handled, contact us at [email protected] or call (906) 203-9740.